Customer Service

Shipping & Delivery

All orders are despatched via Courier, the cost of which will be added to your order as you checkout. However, spend over £100 with us and qualify for free delivery within mainland UK.

Generally, orders received after 3pm will be despatched the next working day, however we endeavour to send items as soon as possible.
Standard delivery is typically delivered in 3-5 working days.

Privacy & Security

This privacy policy sets out how Maidenhead Bait and Tackle uses and protects any information that you give us when you use this website.

Maidenhead Bait and Tackle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th July 2011.

What we collect

We may collect the following information:

  • Name & Address
  • Contact information including email address
  • Details of your ordering history

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

  • If you do not agree to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at shop@maidenheadbaitandtackle.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Maidenhead Bait and Tackle, 11 - 13 Station Hill, Cookham, Berkshire, SL6 9BR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

If you are not happy with your purchase for any reason then please inform us via telephone 01628 530500 within 7 days and we will exchange them or refund your payment when the goods are received back by us. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.

If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product Maidenhead Bait and Tackle Ltd reserve the right not to issue a refund.

We are not obliged to accept returns where you have opened sealed audio or video recordings, or computer software.
If an item has broken in normal use and it is within its warranty period, it must be returned to us along with a short note consisting of your name, address, a contact telephone number and explaining the circumstances of the damage.

Complaints


Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.

If you have questions about returns policy or compliants, please contact us at sales@maidenheadbaitandtackle.co.uk or by phone on 01628 530500.

Ordering

You will receive an order confirmation via email within 24 hours of placing your order, if you do not receive this please call us to check the status of the order.

Our primary method of contact for matters regarding orders will be via the email address provided on your order, so if you have any enquiries please check your emails first as we may have previously tried to contact you.

Orders where 'Cheque' is selected as the payment option will not be despatched until all payment(s) relating to the order are received. Please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Orders received after 3pm will be despatched the following working day.

Maidenhead Bait and Tackle does not sell products for purchase by children. We may sell childrens products for purchase by adults. If you are under 18, you may use maidenheadbaitandtackle.co.uk only with involvement of a parent or guardian.

Secure Payments

PayPal Express Checkout service
Provided by world’s leader in online payments. This payment method may be suitable for those customers who use their Paypal account for making payments online. Making payment via Paypal Express Checkout, you are being transferred to your Paypal account, so no need to provide your payment information to us to complete your order.

Note: We do not keep any of your payment information on our servers, but only securely transfer it encrypted to verified payment authorities, mentioned above. This ensures, that your payment information cannot be stolen or used by anyone at our side.

If you have questions about the security at our website, please contact us at shop@maidenheadbaitandtackle.co.uk

Viewing Orders

To view your orders simply login with your credentials and use the "My Account" link at the top of the website. You will be taken to your account dashboard where you will find a link to "My Orders".

Updating Account Information

You can update your account information at any time. Login with your credentials and navigate to "My Account" using the link at the top of the website and the clicking on "Account Information" in the left hand menu.